You will be looking at aspects of social marketing in greater depth to draw connections between this approach and continuous quality improvement in health care. Identify an aspect of patient care in need of quality improvement and error reduction at the health care facility
You will be looking at aspects of social marketing
The purpose of this assignment is to apply social marketing tactics to a continuous quality improvement approach within a health care context.
Social marketing (not to be confused with social media marketing) is a process that utilizes marketing principles and techniques to influence the target audience to adopt positive voluntary behavioral changes.
For this assignment, you will be looking at aspects of social marketing in greater depth to draw connections between this approach and continuous quality improvement in health care. Identify an aspect of patient care in need of quality improvement and error reduction at the health care facility where you work or at one with which you are familiar (e.g., medical error reduction, surgical error reduction, appropriate utilization, pharmaceutical accuracy).
Create a 10-12 slide PowerPoint presentation (not including a reference slide), with detailed speaker notes, that addresses the following components of your social marketing approach to continuous quality improvement (CQI):
Describe the problem and present your proposal for a quality-improvement-based solution.
Conduct a SWOT (strengths, weaknesses, opportunities, and threats) analysis on your proposal for improvement.
Describe the target audience whose behavior you are aiming to positively influence. Be specific.
Present specific objectives and goals you would like to achieve. Draw connections between the implementation of quality improvement strategies and error reduction.
Identify factors surrounding the implementation of your improvement proposal that could positively or negatively sway the target audience’s behavior. These could be motivating reasons for the target audience to adopt your recommendations or potential barriers to implementation that may discourage or dissuade them from complying.
Describe how you intend to strategically market your proposal to the target audience.
Describe how you plan to monitor and evaluate the success of your quality improvement strategies.
Describe what type of financial backing you will need in order to implement your proposal and any budgetary restraints that could present an obstacle to the execution of your improvement strategies.
Present an implementation plan to put your proposal into action.
Cite at least three references, including the textbook.
Refer to the resource, “Creating Effective PowerPoint Presentations,” located in the Student Success Center, for additional guidance on completing this assignment in the appropriate style.
While APA style is not required for the body of this assignment, solid academic writing is expected, and documentation of sources should be presented using APA formatting guidelines, which can be found in the APA Style Guide, located in the Student Success Center.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Social marketing is an approach used to develop activities aimed at changing or maintaining people’s behaviour for the benefit of individuals and society as a whole.
Combining ideas from commercial marketing and the social sciences, social marketing is a proven tool for influencing behaviour in a sustainable and cost-effective way.
It helps you to decide:
- Which people to work with
- What behaviour to influence
- How to go about it
- How to measure it
Social marketing is not the same as social media marketing. Find out more.
Approach
Social marketing is a systematic and planned process. It follows six steps

Behaviour
The goal of social marketing is always to change or maintain how people behave – not what they think or how aware they are about an issue. If your goal is only to increase awareness or knowledge, or change attitudes, you are not doing social marketing.
Benefits people and society
This is the value – perceived or actual – as it is defined by the people who are targeted by a social marketing intervention. It is not what is assumed to benefit them by the organisation that is trying to encourage the behaviour change.
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