Please tell us about the worst customer service experience you have ever had. Please tell us about the best customer service experience you have ever had.
Worst customer service experience you have ever had
Please tell us about the worst customer service experience you have ever had. Please tell us about the best customer service experience you have ever had.
The Worst Customer Service Experience I’ve Ever Had
I’m sure we have all had a bad customer service experience at some point in our lives. In this blog post, I want to share with you the worst one that I have ever had. It was so bad that it made me never want to do business with that company again. Hopefully by sharing my story, it will help others avoid dealing with the same nightmare situation.
I was on vacation with my family and we had rented a car. We were driving to our hotel when the car broke down. We called the rental company and they said that someone would come and help us within an hour. An hour passed and no one came.
We called again and they said that the person who was supposed to help us was stuck in traffic. Another hour passed and still no one came. At this point, we were getting very frustrated.
Finally, after three hours of waiting, someone from the rental company showed up. They took a look at the car and told us that it would need to be towed to a nearby garage for repairs. The nearest garage was over an hour away! We had to wait even longer for the tow truck to show up and then we had to pay for the repairs ourselves. It was a total nightmare.
The worst part of the whole experience was the customer service. The rental company didn’t seem to care at all about us or our situation. They didn’t apologize for the inconvenience or offer to help in any way.
We were completely stranded and they did nothing to help us. It was by far the worst customer service experience I have ever had. And I will never use that rental company again!
I have never been so blatantly disrespected at an establishment. Both general managers—especially Julia (I’ve already filed a formal complaint)—exhibited appalling behavior that should never be experienced by a customer. We came for my sister’s 21st birthday. As she had just turned 21 that day, there was no time to go to the DMV and get a horizontal ID. The restaurant doesn’t accept vertical IDs so we showed a picture of her passport (we don’t bring our passports to Benihana). Our sweet waitress accepted this.
Julia, the manager, then walked out only to berate us for “not understanding the policy” and used a tone of voice that I have never been met with via a customer service representative. They could have very easily said “I am so sorry but we can’t accept her ID :(.” No, she was rude, a know-it-all, and completely unprofessional—the most immature interaction I’ve had with a woman over the age of 30. We will not be returning to this establishment. This woman should not be allowed to work in customer service.
If you want a miserable individual to treat you like an imbecile and disrespect you at your sister’s 21st birthday AND not have her allowed a drink—this is the place! I’ve received better customer service in a McDonald’s drive through. Oh, and the food was the worst I’ve had at any Benihana—I’m sure she told him to give us a poor experience 🙂 They then proceeded to stand next to our table for the entirety of the dinner and clearly talk about us. Thanks for ruining my sister’s birthday, Julia !
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