Trouble Shooting Project. For your first project this week, I want you to read the computer problems that are listed below and then, in a separate text document, report what your recommended solutions are.
For your first project this week, I want you to read the computer problems that are listed below and then, in a separate text document, report what your recommended solutions are. This is not a copy and paste question.
I need to read about how your problem is resolved, not just postulated. “Take it to another technician” is not a solution, you will be fired from your job. You choose the parts and the prices. You sell your labor for $85 for the first hour and $60 per hour thereafter, in 5 minute intervals. If you overcharge, you will lose your customer, or they will refuse to pay, and then you lose your job.
These are real world service calls that happen somewhere every day. As a professional, you will select and buy all parts that are approved by the customer. It is unfortunately likely that the customer will provide the wrong part, or the cheapest thing they can find. If this happens, you are deemed responsible for the inferior part provided by the customer. When the smoke escapes, the customer blames the technician. Then you get fired and lose your job and your income.
You must choose the parts, the price, and where to buy them. What complete procedures and EXACT parts would FIX it? How much will the parts cost and where will you buy them? As a computer technician, how much would you change your valuable customer for these service calls? Once you have typed out the correct responses, save the document and attach it to this drop box and submit it. In our CIST1122 class we even teach you how to create an invoice and collect the payment.
What is the recommended solution to the following problems?
1. A computer boots normally but soon turns off. When rebooted, it dies again. It works for a few minutes in the morning, but throughout the day, it only boots after it has been turned off for over an hour, then turns off again as soon as the windows desktop appears. What are your troubleshooting steps and repairs that you, the on call technician, will use to resolve this malfunction? What went wrong? How did you fix it? How much must you charge the customer?
2. A USB flash drive is not recognized by a Windows 10 operating system computer. What troubleshooting procedure would you use to diagnose and then repair this problem? What are your troubleshooting steps and repairs that you, the on call technician, will use to resolve this malfunction? What went wrong? How did you fix it? What would be the total cost to the customer for the fix?
3. A desktop computer is not able to connect to a wireless network (WLAN). What are the step by step troubleshooting steps and procedure that YOU would use to diagnose and repair this problem? What went wrong? How did you fix it? This problem may be easy to look up online, but what would you have to do to resolve or repair the actual problem? What is the fix? Did you buy any parts? What would be the total cost to the customer for the fix?
Related artcle: The development of a Cisco network proposal for an organization