Topic: The Future of Communication in Human Relations. Class, Part 1 draws on information in Chapter 12 of authors Narissa, Puntanunt-Carter, and Thweatt, Interpersonal Communication: A Mindful Approach to Relationships.
The Future of Communication in Human Relations
Topic: The Future of Communication in Human Relations
Class, Part 1 draws on information in Chapter 12 of authors Narissa, Puntanunt-Carter, and Thweatt, Interpersonal Communication: A Mindful Approach to Relationships.
Based on the reading this week in the lessons take a look at the following questions. Social media platforms provide individuals with increased opportunities to engage in online discussions.
How does social mediated communication benefit interpersonal communication?
How does it harm interpersonal communication?
How does your relationship with the person you are communicating with (or the lack of such a relationship) impact your social mediated communication style? How does the anonymity of social mediated communication impact communication styles?
How has social mediated communication impacted society as a whole? More specifically, how has social media impacted society?
How do past social mediated interactions influence your future decisions concerning mediated communication?
What factors do you consider when posting something on social media?
What aspects of netiquette do you practice the most when communicating online?
Overview
Communication is a vital management component to any organization. Whether the purpose is to update employees on new policies, to prepare for a weather disaster, to ensure safety throughout the organization or to listen to the attitudes of employees, effective communication is an integral issue in effective management. To be successful, organizations should have comprehensive policies and strategies for communicating with their constituencies, employees and stakeholders as well as with the community at large.
The following communication topics are discussed in this toolkit:
- The impact of effective and ineffective communication on the organization and its employees.
- How to build an effective communication strategy.
- The various constituencies affected by the communicated information.
- Measuring results.
- How to select the appropriate audience for each type of message.
- The types of communication methods used in organizations.
The Importance of a Comprehensive Communication Strategy
Most HR professionals and organizational leaders agree that linking corporate communication to business strategy is essential to effective and consistent business operations. With a formal and comprehensive communication strategy, organizations can ensure that they:
- Communicate consistent messages.
- Establish a recognizable employment brand.
- Deliver messages from the top that are congruent with the organization’s mission, vision and culture.
THE IMPACT OF EFFECTIVE COMMUNICATION
Effective communication may contribute to organizational success in many ways. It:
- Builds employee morale, satisfaction and engagement.
- Helps employees understand terms and conditions of their employment and drives their commitment and loyalty.
- Educates employees on the merits of remaining union-free (if that is the organization’s goal).
- Gives employees a voice—an increasingly meaningful component of improving employees’ satisfaction with their employer.
- Helps to lessen the chances for misunderstandings and potentially reduces grievances and lawsuits.
- Improves processes and procedures and ultimately creates greater efficiencies and reduces costs.
THE IMPACT OF INEFFECTIVE COMMUNICATION
Ineffective communication may increase the chances for misunderstandings, damage relationships, break trust, and increase anger and hostility. Ineffective communication may stem from poorly aligned strategy, a failure to execute the strategy, use of the wrong communication vehicle, bad timing, and even nuances such as word choice or tone of voice. See The Cost of Poor Communications and The 7 Deadliest Communication Sins.
TWO-WAY COMMUNICATION
HR professionals may initially think of communication mainly in the context of delivering messages to employees about business issues, policies and procedures, but two-way communication plays an essential role in a comprehensive communication strategy. Listening to employee issues and concerns builds loyalty and drives improved productivity. Organizational leaders can learn through listening about issues or concerns before they become formal grievances or lawsuits. They can also discover potential employee relations issues and learn about attitudes toward terms and conditions of employment.
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