This is a paper that is focusing on the Implementing knowledge management system for cleaning technicians. The paper also provides additional information to use in the writing of the assignment paper. Below is the assessment description to follow:
You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians. Especially for those that troubleshoot and solve cleaning problems such as removing certain carpet and water stains or addressing mold and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there were times when one of your cleaning technicians knew how to properly clean carpets and others did not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.
After you chose your scenario (A or B), compose a paper in response to the following items:
Scenario A
You are the business owner of a local small engine repair shop. Also, you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there were times when one of your technicians knew how to fix certain engine problems and others did not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.