How a shared service delivery model benefit the employees
How can a shared service delivery model benefit the employees and management of an organization?
What are some challenges of a shared service delivery model to the employees and management of an organization?
How do changes in technology affect service delivery, effectiveness, and efficiency?
The shared services model can transform business processes and smooth out the rough edges in your operational model. Have you been looking for ways to centralize your operations? We recommend that you consider the shared services model. Through the use of standardized technology, various units in an organization can access the same services.
In this article, we are going to be providing everything you need to know about the shared services model. If you are committed to concentrating administrative activities into a smart and centralized hub, this model could be of tremendous benefit to your organization. With the continued evolution of autonomous technology, we believe this is the model of the future.
Do you need to reduce business operation costs? Are you trying to avoid the duplication of effort across various departments and divisions? This model has the potential to be a total game-changer for your organization. The centralization of expertise can have an enormous impact on an organization’s ability to effectively deliver services to key stakeholders.
What is included in shared services?
When you look at the various business units of an organization, there are many services that play an integral role in supporting the daily operations of different departments. From payroll and inventory management to hiring and information technology, there are many divisions in a business that could benefit from operating within a centralized hub.
Companies that take the time to restructure their operations and implement shared services can enjoy significant cost savings by standardizing practices and creating economies of scale. Improved quality of internal service between departments can result in improved customer service. Ultimately, if things are going well internally, this will impact your external results.
What is a shared services HR model?
Many human resources departments successfully operate through the shared services model. As you will know, HR departments are a vital component to the operation of any organization and interact with every team member. There are administrative tasks, such as pensions and recruitment, that will require the input of multiple areas of the same organization.
Centralizing these back-office operations can help to prevent duplication of effort and eliminate redundancy. When a human resources department is being bombarded with requests from every corner of an organization, this can be a difficult situation to manage. StartingPoint offers a centralized hub for requests to be processed with a SaaS solution.
How are shared service models implemented?
Instead of running as a centralized function of an organization, a shared service unit operates as an internal customer service business. Those working within the unit are tasked with providing exceptional levels of customer service to team members. Yes, if you are committed to improving your operations, you need to start treating your team members as customers.
A shared service unit will often charge divisions and departments for services provided. They will also utilize service level agreements that are constructed as contractual agreements, detailing the cost, time, and quality of the service. This provides those working in operations with the necessary data to measure performance.